1. Overview
At Safivex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the conditions outlined below.
2. Return Eligibility
You may request a return if:
- The item is unused and in its original packaging.
- The return request is made within 30 days of receiving the order.
- The product is defective, damaged, or incorrect upon arrival.
Certain items, such as hygiene-sensitive products, may not be eligible for return.
3. How to Initiate a Return
To request a return, follow these steps:
- Contact Us at Contact@safivex.com with your order number and reason for return.
- Wait for Approval – Our team will review your request and provide return instructions.
- Ship the Product back to the provided return address. The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 5-10 business days via the original payment method.
- If the refund is delayed, please check with your bank or payment provider.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at Support@safivex.com for assistance.
6. Non-Refundable Items
The following items cannot be returned or refunded:
- Used or damaged items (not caused by us).
- Personalized or customized products.
- Clearance or final sale items.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account again.
- Contact your credit card provider.
- If you still have issues, email us at Support@safivex.com.
8. Contact Us
For any questions about our refund and returns policy, please contact us:
📧 Email: Support@safivex.com
📍 Address: King Salman Bin Abdulaziz Al Saud St – The Palm Jumeirah – Dubai – United Arab Emirates